pbajee Privacy Policy

pbajee operates the online gaming and sports betting platform accessible at https://pbajee.club (the "Platform"). In order to provide you with a functional, secure, and personalised gaming experience, pbajee necessarily collects and processes certain categories of personal information about you. This Privacy Policy sets out, in transparent and accessible terms, exactly what data we collect, why we collect it, how we use it, with whom we share it, how long we retain it, and what rights you have in respect of that data.

This Privacy Policy applies to all users of the pbajee Platform, including visitors who browse without registering, registered account holders, and any individual who communicates with pbajee's customer support team. By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside the pbajee Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall framework governing your relationship with pbajee.

pbajee collects the following categories of personal data, depending on how you interact with the Platform:

pbajee collects only the minimum data necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by applicable law or regulatory directive.

pbajee collects your personal data through the following channels and mechanisms:

• Directly from you — when you register an Account, complete your profile, submit KYC documents, make a deposit or withdrawal, contact customer support, or respond to a promotion.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies that record Technical Data and Usage Data as you browse and interact with the Platform.
• From payment providers — when you initiate a financial transaction, pbajee may receive transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, including transaction identifiers and timestamps.
• From identity verification partners — where pbajee employs third-party KYC service providers to assist in document verification, those providers may return verification results and risk scores associated with submitted documents.
• From game providers — game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may transmit game session data and outcome records to pbajee's servers as part of normal game operation.

pbajee processes your personal data for the following specific, explicit, and legitimate purposes:

1. Account Administration: Creating, maintaining, and securing your pbajee Account; enabling you to log in, manage your profile, set preferences, and access all Platform features.
2. Transaction Processing: Processing deposits and withdrawals in BDT via your chosen payment method; maintaining accurate financial records; resolving transaction disputes.
3. KYC & Age Verification: Verifying your identity and confirming you are at least 18 years of age before processing withdrawals or as otherwise required under our anti-fraud and responsible gaming obligations.
4. Platform Security & Fraud Prevention: Monitoring Account activity for signs of unauthorised access, fraud, money laundering, bonus abuse, or any other activity that violates the pbajee Terms & Conditions.
5. Regulatory Compliance: Complying with applicable legal and regulatory obligations, including anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from competent authorities.
6. Customer Support: Responding to your enquiries, resolving disputes, managing complaints, and providing assistance via email or live chat.
7. Responsible Gaming: Monitoring gaming behaviour for indicators of problem gambling; giving effect to self-exclusion requests, deposit limits, and cooling-off periods; contacting users who may benefit from responsible gaming guidance.
8. Service Improvement: Analysing aggregated Usage Data and Technical Data to understand how the Platform is used, identify technical issues, and improve user experience, game offerings, and promotional relevance.
9. Marketing Communications: Sending you promotional offers, bonus notifications, tournament invitations, and seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers) where you have provided consent to receive such communications. You may opt out at any time by contacting [email protected].

pbajee processes your personal data on the following legal bases, depending on the purpose of processing:

pbajee may share your personal data with the following categories of third parties in the specified circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the financial data necessary to execute your deposit and withdrawal transactions. These providers operate under their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Partners: Third-party identity verification service providers may receive copies of your KYC documents and identity data solely for the purpose of completing verification checks on pbajee's behalf.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum session and account-reference data required to deliver and audit game outcomes. These providers do not receive your financial or identity documents.
• IT Infrastructure & Cloud Providers: pbajee uses secure cloud hosting and infrastructure providers to operate its servers, databases, and communication systems. These providers access data only under strict data processing agreements and may not use data for their own purposes.
• Legal & Regulatory Authorities: pbajee may disclose personal data to competent government authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive, and only to the extent required by such obligation.
• Fraud Prevention Networks: Where pbajee has reasonable grounds to suspect fraudulent activity, Account data may be shared with industry fraud-prevention databases or partner platforms to identify and prevent cross-platform fraud.

Where pbajee engages third-party data processors, it does so under written data processing agreements that require those processors to maintain confidentiality, implement appropriate security measures, and process data only in accordance with pbajee's instructions.

pbajee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, pbajee will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting anonymised data sets may be retained indefinitely for statistical and analytical purposes and are no longer subject to this Privacy Policy.

pbajee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and pbajee servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This protects your login credentials, financial data, and personal information in transit.
• Password Hashing: Account passwords are never stored in plain text. pbajee uses strong cryptographic hashing algorithms (bcrypt or equivalent) to store password data, ensuring that even in the event of a data breach, your raw password cannot be recovered.
• Access Controls: Access to systems containing personal data is restricted to authorised pbajee personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Firewall & Intrusion Detection: pbajee's server infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and real-time security monitoring to identify and respond to threats promptly.
• Regular Security Reviews: pbajee conducts periodic security assessments and penetration testing of its Platform infrastructure to identify and address vulnerabilities proactively.
• Data Minimisation: pbajee limits the personal data accessible to any single system or team to the minimum necessary for the relevant operational purpose.
• Secure KYC Document Handling: Identity documents submitted for KYC purposes are stored in an encrypted, access-restricted document management system and are accessible only to authorised verification personnel.

While pbajee takes all reasonable precautions to secure your data, no internet-based system is entirely immune to security risks. You are responsible for maintaining the security of your own Account credentials and for ensuring that you log out of the Platform on shared or public devices. If you suspect that your Account has been compromised, contact pbajee immediately at [email protected].

pbajee uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. pbajee uses the following categories of cookies:

You may control cookie settings through your browser's privacy or settings menu. Please note that disabling certain categories of cookies may affect the functionality of the pbajee Platform, including your ability to maintain a logged-in session or access personalised features. pbajee does not use cookies to collect sensitive personal data such as financial information or identity documents.

As a pbajee user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact pbajee's support team at [email protected] from the email address registered to your Account:

• Right of Access: You have the right to request a copy of the personal data pbajee holds about you, along with information about how it is processed and with whom it is shared. pbajee will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data pbajee holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Account profile data can be updated directly within your Account settings for most fields.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. pbajee will comply with erasure requests subject to legal retention obligations — for example, financial transaction records that must be retained for the periods specified in Section 7 cannot be deleted on request.
• Right to Restrict Processing: You may request that pbajee restricts processing of your data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of pbajee's legitimate interests.
• Right to Data Portability: Where pbajee processes your data by automated means on the basis of your consent or a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on pbajee's legitimate interests, subject to pbajee demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (including marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Contact [email protected] to withdraw consent.

pbajee will not charge a fee for processing data rights requests in ordinary circumstances. Where requests are manifestly unfounded or excessive, pbajee reserves the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.

If pbajee becomes aware that personal data has been collected from a person under the age of 18, it will take immediate steps to delete that data and permanently close the associated Account. Any funds held in an underage Account — including deposits and winnings — will be forfeited in accordance with the pbajee Terms & Conditions.

If you are a parent or guardian and believe that a person under the age of 18 in your care has registered an Account on pbajee, please contact us immediately at [email protected]. pbajee will investigate and act promptly upon any such notification.

pbajee strongly encourages parents and guardians to make use of parental control software to restrict access to online gambling platforms. For guidance on available tools and resources, please visit our Responsible Gaming page.

The pbajee Platform may contain references to, or informational mentions of, third-party services such as payment providers (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming, NetEnt), and sports organisations (BPL, ICC, IPL). Where the Platform includes any navigational links to third-party websites, those websites are operated independently of pbajee and are governed by their own privacy policies.

pbajee is not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policy of any third-party service before providing your personal data to that service. The inclusion of a reference to a third-party brand on the pbajee Platform does not constitute an endorsement of that party's data practices.

pbajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, pbajee will notify registered Users via the email address associated with their Account and/or by posting a prominent notice on the Platform, with a minimum of 14 days' notice before the changes take effect.

The effective date displayed at the top of this Privacy Policy indicates the date of the most recent revision. Your continued use of the pbajee Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request voluntary Account closure in accordance with the pbajee Terms & Conditions.

pbajee recommends that you review this Privacy Policy periodically — particularly before making any significant transactions on the Platform — to remain fully informed of how your personal data is being handled.

If you have any questions, concerns, or requests regarding this Privacy Policy or pbajee's data processing practices, please contact the pbajee Data & Privacy team using the following details:

All privacy-related requests must be submitted from the email address registered to your pbajee Account so that your identity can be verified before any Account-specific data is disclosed or actioned. pbajee cannot process data rights requests submitted from unverified email addresses.