At pbajee, we believe that gaming should always be a source of entertainment — never a source of stress, financial harm, or personal hardship. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
pbajee takes its duty of care to players seriously. Here is what that means in practice.
Gambling is a form of entertainment intended for adults aged 18 and above. It carries financial risk. Never gamble with money you cannot afford to lose, and never use gambling as a way to recover debt or financial losses. If gambling stops being fun, stop playing and seek help immediately.
At pbajee, responsible gaming is not a box we tick on a compliance form — it is a genuine, operational priority built into how we design and run our platform. Every feature of the pbajee Platform, from account creation to game design to promotional communications, is developed with player welfare in mind.
We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Barisal. We understand that access to online gaming platforms is a relatively recent development for many communities, and we take that responsibility seriously. Our Responsible Gaming tools are available to every registered pbajee player at no cost and with no penalty for using them.
We actively monitor gaming patterns across the platform and may proactively reach out to players whose activity suggests they may benefit from additional support. We do this not to restrict your enjoyment, but because we genuinely care about the wellbeing of everyone who plays at pbajee.
Every tool below is available free of charge to all registered pbajee players. Contact [email protected] to activate any of them.
Set a maximum deposit amount per day, per week, or per calendar month. Once your chosen limit is reached, pbajee will automatically block any further deposits until the period resets. Lowering your deposit limit takes effect immediately; requests to increase a limit are subject to a 7-day cooling-off period before they take effect. This ensures that moments of impulse cannot override a carefully considered limit you set for yourself.
Set a maximum duration for a single gaming session. When your session time limit is reached, pbajee will display a notification and, if you choose, automatically log you out of the platform. You can also enable optional reality-check reminders at intervals of 30, 60, or 90 minutes during play, which display a summary of how long you have been playing and how much you have wagered in that session.
In addition to deposit limits, pbajee allows you to set a maximum net loss amount per day, week, or month. If your losses reach the threshold you have set, your account will be restricted from further wagering for the remainder of that period. Like deposit limits, a reduction in your loss limit takes effect immediately, while any increase is subject to a mandatory 7-day waiting period.
If you feel you need a short break from gaming, pbajee's time-out feature lets you suspend your account for a defined period: 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, you will not be able to log in, deposit, or place any wagers. Your account data and balance are preserved. Time-outs take effect immediately upon request and cannot be reversed during the chosen period.
Self-exclusion is pbajee's most powerful responsible gaming tool. When you request self-exclusion, your account is permanently blocked from all gaming activity for the duration you specify — from 6 months up to 5 years, or indefinitely. Self-exclusion requests take effect within minutes of being confirmed. During a self-exclusion period, pbajee will not send you any marketing or promotional communications. Re-opening a self-excluded account requires a formal review process and a mandatory 24-hour cooling-off period after the exclusion term has expired.
You can opt out of all promotional communications from pbajee at any time — including bonus offers, tournament invitations, and seasonal promotions — without affecting your ability to use the platform. Simply contact [email protected] with the subject line "Marketing Opt-Out" from your registered email address. Opt-out requests are processed within 24 hours. This tool is especially recommended for players who find that promotional messages trigger unwanted urges to gamble.
The process is straightforward and takes effect within minutes of confirmation.
Write to [email protected] from your registered pbajee email address. Use the subject line "Self-Exclusion Request". In the body, state your pbajee username and the duration for which you wish to be excluded (6 months, 1 year, 2 years, 5 years, or indefinite).
Our support team will verify your identity against the account details on file to ensure the self-exclusion request is genuine and to protect your account from misuse. This step typically takes less than 5 minutes during active support hours.
Once verified, your pbajee account will be suspended immediately. You will receive a confirmation email. Any pending bets at the time of suspension will be settled according to the pbajee Terms & Conditions. Your account balance will be preserved and withdrawable after the exclusion term expires.
pbajee will immediately remove your contact details from all marketing lists. You will not receive any promotional emails, SMS messages, or push notifications during your self-exclusion period. This step happens automatically upon account suspension confirmation.
pbajee will flag your account details to prevent accidental or deliberate re-registration during the exclusion period. If you attempt to create a new account while self-excluded, pbajee reserves the right to close that account immediately and forfeit any associated balance.
Gambling becomes a problem when it stops being entertainment and starts causing harm. Recognise the warning signs early.
You are not alone, and help is available. Contact pbajee at [email protected] to activate self-exclusion or any other responsible gaming tool right away. The sooner you reach out, the sooner we can help.
Our responsible gaming framework rests on six core commitments that guide every decision we make as a platform.
pbajee enforces a minimum age of 18 years for all registered players. Age verification is conducted during the KYC process, and any account found to belong to a person under the age of 18 will be permanently closed with immediate effect. All associated funds — including deposits and winnings — will be forfeited in accordance with pbajee's Terms & Conditions. Parents and guardians are strongly encouraged to use parental control software to prevent underage access to online gaming platforms.
Player funds at pbajee are handled with full transparency. All deposits and withdrawals are processed through regulated payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — under secure, encrypted connections. pbajee does not use player balances for operational purposes; your deposited funds are reserved exclusively for your gaming and withdrawal use. Withdrawal requests are processed promptly, without unreasonable delays or hidden fees.
All games available on the pbajee platform — including slots, live casino titles, and cricket betting markets — are supplied by reputable international game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified Random Number Generators (RNGs) to ensure that game outcomes are genuinely random and cannot be manipulated. Published Return-to-Player (RTP) percentages reflect the true statistical performance of each game over time.
pbajee collects and processes personal data only to the extent necessary to operate the platform and fulfil legal obligations. All data is encrypted in transit using 256-bit SSL/TLS technology and stored on secure, access-restricted servers. pbajee does not sell, rent, or trade your personal information to any third party for marketing purposes. Full details of our data handling practices are available in the pbajee Privacy Policy.
pbajee designs its bonus and promotional offers to be clear, fair, and transparent. All bonus terms — including wagering requirements, maximum bet limits, and expiry periods — are stated plainly before you opt in. pbajee does not use deceptive or pressure-based marketing tactics. Bonuses are never sent to players who have activated responsible gaming tools, opted out of marketing, or are within a self-exclusion period. Bonus terms are always displayed in full English.
pbajee's customer support team is available 24 hours a day, 7 days a week, 365 days a year via email at [email protected]. Support staff are trained specifically to handle responsible gaming requests with sensitivity, speed, and confidentiality. Whether you need to activate a deposit limit, request self-exclusion, or simply talk through concerns about your gaming habits, our team is always ready to help without judgment. All responsible gaming requests are treated as highest priority.
If you are concerned about your gambling habits — or those of someone you care about — please do not wait. Contact the pbajee support team immediately. We are available around the clock and will respond to responsible gaming requests as a top priority.
Please email from your registered pbajee account address. Subject line: Responsible Gaming Request. Our team operates in Bangladesh Standard Time (BST, UTC+6), 24 hours a day.
Set your limits, know your boundaries, and enjoy cricket betting, slots, and live casino games as the entertainment they are meant to be — safely, in BDT, from anywhere in Bangladesh.
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